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At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It will simplify your agents' cluttered desktop and simplify your IT departments life.
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